Version in force on 20 March 2026

1. IDENTIFICATION OF THE PROVIDER

Les Jardins Hajira, trade name of the, registered with the R.C.S code NAF 9604Z unclassified human health activity

Represented by Hajira Lamrabet  

SIRET 953 928 454
RCS Lyon A 507 939 957
Intra VAT no : FR32507939957

Business: wellness services  

Address: 13 rue Edouard Aynard 69100 Villeurbanne

Email : toucherdesoie@gmail.com

Site concerned by the purchase :

www.massage-tantrique-lyon.com

2. SUBJECT

These GTC define the terms and conditions for booking, payment, cancellation and provision of the services offered.

They apply to :

• One-to-one sessions  
• gift vouchers  
• Courses and programmes  
• Retreats and immersions  

All bookings imply full acceptance of these GCS.

3. NATURE AND SCOPE OF SERVICES

The services offered relate to well-being and personal development.

Under no circumstances do they constitute :

• a medical act  
• therapy  
• a sexual service  

The customer commits to a personal, conscious and responsible approach.

The services offered correspond to times of support and experience.

No guarantee of results can be given, each experience being subjective by nature.

4. RATES

Prices are given in euros, inclusive of tax, and are applicable at the time of booking.

5. RESERVATION AND PAYMENT

All bookings are validated by :

•  total payment  
• payment of a deposit  

The first payment is a non-refundable deposit (excluding the right of withdrawal).

The balance is payable in accordance with the terms and conditions.

If you wish to pay in instalments:

 the full amount remains payable.

6. RIGHT OF WITHDRAWAL

In accordance with the law, the customer has a period of 14 days for distance purchases.

By validating the booking, the customer expressly accepts that the service may begin before the end of the withdrawal period.

The customer expressly waives his right of withdrawal as soon as the service has begun or is scheduled to begin within this period.

 After this period, no refund can be claimed, unless otherwise provided by law.

7. CANCELLATION POLICY

7.1 Individual sessions   

Any booking commits the customer to the reserved slot.

Appointment changes

A modification is possible up to 24 hours before the session.

Cancellation:

• In case of cancellation more than 24 hours before the session: the appointment can be rescheduled without charge. Any sums paid will be retained and will not be refunded, unless otherwise stipulated by law.

• In case of cancellation less than 24 hours before the session: the session will be charged.

Force majeure events

In the event of an unavoidable and unforeseen serious reason, duly substantiated, the session may be postponed at no charge.

No refunds will be issued, except as legally provided otherwise.

7.2 Multi-session courses

Any session cancelled less than 24 hours in advance will be considered due and deducted from the package purchased.

7.3 Gift vouchers  

Valid for 12 months 
Non-refundable  
Transmissible  

7.4 Couples' Workshops 

Any registration for a couples' workshop constitutes a booking of a place.

For cancellations up to 15 days before the workshop, rescheduling to a future date is possible, subject to availability.

After this deadline, the workshop is considered due.

7.5 Retirements and Training

Conditions specified in the registration form  
This takes precedence over the GTCS.  

8. CANCELLATION BY THE SERVICE PROVIDER

The service provider may cancel or postpone in the event of :

• force majeure  
• Health problem
• Insufficient number of participants for a training course
• logistical constraints

In the event of cancellation

• refund or postponement offered, in accordance with the conditions defined in the registration form or the contract signed by the participant

• In any event, reimbursement will only be made for sums actually paid to the service provider.

• No reimbursement or compensation can be demanded for additional expenses incurred by the participant, in particular: transport costs (train, plane, etc.), accommodation costs (where this is not included in the service booked), personal expenses or any other indirect deposit.

9. LIABILITY

The customer is responsible for their participation and their physical and emotional state.

• The customer acknowledges that the service is not based on any implicit promise.

• No subjective expectations, projections or personal interpretations may give rise to reimbursement.

• Any dispute based on personal resentment will not give rise to compensation.

10. SETTING AND BEHAVIOUR

The customer undertakes to respect the proposed framework.

Any inappropriate behaviour may result in immediate termination of the service or exclusion.

No refund will be made in this case.

11. PERSONAL DATA

The data is used solely for the management of services.

12. DISPUTES

Amicable solution preferred.  

Applicable French law.  

Consumer ombudsman : CNPM Consumer Mediation